GL
Gian L
1 reviews | Active since Apr 2026
02 Apr 2026, 09:51
Terminated my contract for no reason!!!
They terminated my contract for no reason and even sent me a massive bill. Absolutely just a bunch of degenerates working there. The service itself is horrible. No customer service. Network itself on a 150/150 line is garbage as they dont route it correctly cause games to lagg. Their customer service chat is down so cant even reach them. Call lines take an hour just to get cut off. STAY AWAY!
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
02 Apr 2026, 09:56Hi Gian, we completely understand how frustrating this experience has been, especially with the unexpected contract termination and billing issues. Your concerns about service disruption and network performance are taken seriously. Upon reviewing your account, we can confirm that a credit has been app**** and your account has been reconnected. The team is committed to ensuring your service remains active and stable. We appreciate your patience while this was addressed and are here to assist if you experience any further issues with your connection. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 09:56
Official
Hi Gian, we completely understand how frustrating this experience has been, especially with the unexpected contract termination and billing issues. Your concerns about service disruption and network performance are taken seriously. Upon reviewing your account, we can confirm that a credit has been app**** and your account has been reconnected. The team is committed to ensuring your service remains active and stable. We appreciate your patience while this was addressed and are here to assist if you experience any further issues with your connection. Kind regards,
The Mweb Team
The Mweb Team
GL
Gian L's updateReviewer Update
02 Apr 2026, 13:19My internet is back, but still no customer support to speak to about fixing the routing issue and constant lagg. Been waiting 6 hours on the app to talk to someone, but they keep leaving the chat with no responses. Absolutely disgusting service.
GL
Gian L's update02 Apr 2026, 13:19
Reviewer Update
My internet is back, but still no customer support to speak to about fixing the routing issue and constant lagg. Been waiting 6 hours on the app to talk to someone, but they keep leaving the chat with no responses. Absolutely disgusting service.
Mweb's replyOfficial
02 Apr 2026, 13:24Hi Gian, we completely understand how frustrating this must be, especially after waiting so long without being able to get through to anyone while still experiencing ongoing lag and routing issues. Please be assured that we’ve logged this with our Technical Support team, who will investigate the routing and performance concerns on your line. They will work to identify the cause of the lag and ensure your connection is optimised. We appreciate your patience while this is being looked into and are committed to getting your connection running smoothly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 13:24
Official
Hi Gian, we completely understand how frustrating this must be, especially after waiting so long without being able to get through to anyone while still experiencing ongoing lag and routing issues. Please be assured that we’ve logged this with our Technical Support team, who will investigate the routing and performance concerns on your line. They will work to identify the cause of the lag and ensure your connection is optimised. We appreciate your patience while this is being looked into and are committed to getting your connection running smoothly. Kind regards,
The Mweb Team
The Mweb Team
GL
Gian L's updateReviewer Update
02 Apr 2026, 19:42Your idiot techs dont even know what routing is... they barely speak English. Wish I can post the screenshots here. Seems I cant be helped with better routing. Will nees to cancel contract.
GL
Gian L's update02 Apr 2026, 19:42
Reviewer Update
Your idiot techs dont even know what routing is... they barely speak English. Wish I can post the screenshots here. Seems I cant be helped with better routing. Will nees to cancel contract.
Mweb's replyOfficial
07 Apr 2026, 14:42 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:42
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team