Terminate relationship with mweb( poor service)

Hi Lesiba,
Thank you for reaching out and for being open about how you feel. We are genuinely disappointed to hear that your experience has brought you to the point of wanting to cancel your service, and we completely understand how ongoing issues can erode trust and confidence over time.
We recognise the frustration this causes, and we do not take the decision to leave lightly. To ensure your concerns are properly addressed, we have arranged for our Cancellations Team to make contact with you as soon as possible. They will discuss your experience, answer any outstanding questions, and guide you through the necessary steps should you wish to proceed with the cancellation.
Your feedback is extremely valuable to us and will be shared with our Service Quality Team for review and improvement, as it helps us identify where we need to do better.
If you require any further assistance, please feel free to continue the conversation with us via direct message on Hello Peter and we will gladly assist further.
Kind regards,
Mweb Team