Teo weeks and still SLOOOOOW wifi

Item: Mweb
Rating: 1
Author: Gregory T

Further post to my complaint of a couple of days ago. Tomorrow I would have had this problem for two weeks. I am on LTE unlimited and for the past two weeks my internet speed has varied between 10b/s then rushing up to 8mb/s. As a result streaming of any programs has become a nightmare. I have called the helpdesk countless times and have tried numerous different suggestions but the problem is not being fixed. Some of the suggestions have been to clean the sim card, unplug the router, move over to 5g connection instead of lte, and the list goes on. I am just getting so gatvol now, and don't know what to do. I have wasted over 2 hours of airtime now trying to get this sorted and can't find any email address to complain to either.

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Gregory T's updateReviewer Update

07 Oct 2023, 09:42

So, since my last report on Thursday, I have wasted a further hour plus of airtime just waiting in queues. I guess there has been a big issue because on hello Peter here there have been a lot of queries the last couple of days. The pain is real people, if you are thinking of signing up with mweb, think long and hard before you do. I left Jenny Internet because I wanted quicker Internet service which mweb promised to provide. Jenny though, I never had a proble contacting support , and they always delivered within 48 hours, these people though are now over two weeks with no end in sight.

Gregory T's update07 Oct 2023, 09:42

Reviewer Update