Telkom line problems

<p>I am a Mweb ADSL client and 3 months ago our Telkom line was down. We had about 5 Telkom technicians at our home and the last guy simply switched the line on at the pole. The previous bunch gave a range of excuses from, "I don't know what's wrong", to "you have to buy a new phone" (which we did and the line was still down). So for a month, we had no internet, but I still had to pay Mweb.</p> <p> </p> <p>About a month ago I got a call from Mweb. The guy said that Telkom has upgraded our line and that he can offer me faster internet. I refused the offer because I do not trust Telkom and I do not want to waste more money.</p> <p> </p> <p>So from Monday, we are getting speeds as low as 0.5mbps on a 4meg line. Some days it was so slow that I couldn't even do a line test. I called Mweb on Tuesday and the lady told me that my line was not stable. She got the speed up to 3.5mbps, but not even an hour later it was back to 0.5mbps.</p> <p> </p> <p>I am not calling the call centre again because with the problems of 3 months ago, each person "fixed" the speed and said to call back if the problem persisted. I mean, if I called the 4th time, I would reckon that that would be calling back for a persistent problem. I mentioned this to one of the call centre employees, and they did not know how to respond. I also used the online feature to log my problem 3 months ago, and they could not help me. That is why I am reaching out via Hello Peter.</p> <p> </p> <p>Don't tell me to bypass the filter, this has been done 3 months ago, and don't tell me to monitor the problem. How can this newly "upgrade" line just go down in a months' time? Please get Telkom to fix my line because with this being the second time in one year that I am frustrated with Telkom, I am seriously considering cancelling my ADSL.</p>