Telkom Line not Released by MWeb after claiming it

MWeb Reference No ***. My MWeb Account Number is ***0, on 30 May 2015 I confirmed the cancellation of my Internet contract with MWeb with effect 1 July 2015. Subsequently I had to visit the Telkom outlet to cancel the line, I was told by Telkom that the line had not been released from MWeb. MWeb insisted for three months that the line had been released, quoting bulk upload ***A. I could eventually establish that though the line was supposed to be released on the 1 July 2015 by MWeb, this had not happened due to a \System Error"It was then later informed by MWeb that the cancelation or migration only occurred on the 14 September 2015"