Telkom adsl line down for 2 weeks but mweb refute rebate given by Telkom

My ADSL line was faulty between 28/07/2017 - 10/08/2017. This line is managed my Mweb. When I queried the rebate (which Telkom give for the period) I received the following from yourselves: Hi We are unable to process the requested credit due to the below: The fault ref provided was logged on 28/08/2017, yet the requested period is 28/07/2017 - 10/08/2017.

This ticket will now be closed without taking any further action.

Kind regards Trevor Joorst Client Services Administrator MWEB Billing and Client Services Phone: ********** 121 Fax: ********** 388

I demand my rebate for the line being unavailable from MWEB as this is a given from Telkom. Mweb pay Telkom on my behalf so where is the additional monies going? I had to chase Telkom to get the line fixed so exactly what am I paying Mweb to manage the line for? I have never experienced such NON service from a comapany before.