HO
Hendrik O
1 reviews | Active since Nov 2020
29 May 2026, 13:39
Technical Support not responding or answering!!
Impossible to get hold of an agent for technical support,both on the online chat, as well as telephonically.
Keep saying first in line, and an hour later still no response!
This is ridiculous!!
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
29 May 2026, 13:44Hi Hendrik,
We understand your frustration regarding the difficulty reaching technical support through both live chat and phone support. Waiting extended periods while remaining first in the queue without receiving assistance is understandably frustrating and not the experience we aim to provide.Your feedback regarding response delays and accessibility to support has been noted, as this highlights an important area where improvements are needed.If your issue is still unresolved, please send your account details and a brief description of the problem via private message so the matter can be followed up further.Kind regards,
The Mweb Team
We understand your frustration regarding the difficulty reaching technical support through both live chat and phone support. Waiting extended periods while remaining first in the queue without receiving assistance is understandably frustrating and not the experience we aim to provide.Your feedback regarding response delays and accessibility to support has been noted, as this highlights an important area where improvements are needed.If your issue is still unresolved, please send your account details and a brief description of the problem via private message so the matter can be followed up further.Kind regards,
The Mweb Team
Best regards,
Mweb's reply29 May 2026, 13:44
Official
Hi Hendrik,
We understand your frustration regarding the difficulty reaching technical support through both live chat and phone support. Waiting extended periods while remaining first in the queue without receiving assistance is understandably frustrating and not the experience we aim to provide.Your feedback regarding response delays and accessibility to support has been noted, as this highlights an important area where improvements are needed.If your issue is still unresolved, please send your account details and a brief description of the problem via private message so the matter can be followed up further.Kind regards,
The Mweb Team
We understand your frustration regarding the difficulty reaching technical support through both live chat and phone support. Waiting extended periods while remaining first in the queue without receiving assistance is understandably frustrating and not the experience we aim to provide.Your feedback regarding response delays and accessibility to support has been noted, as this highlights an important area where improvements are needed.If your issue is still unresolved, please send your account details and a brief description of the problem via private message so the matter can be followed up further.Kind regards,
The Mweb Team
Best regards,
HO
Hendrik O's updateReviewer Update
29 May 2026, 14:03Account Number ***
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
HO
Hendrik O's update29 May 2026, 14:03
Reviewer Update
Account Number ***
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
HO
Hendrik O's updateReviewer Update
29 May 2026, 14:17 Account Number ***
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
HO
Hendrik O's update29 May 2026, 14:17
Reviewer Update
Account Number ***
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
The wifi/ internet light on my router is amber.
I have no service
I did a step by step power cycle to no avail.
I then did a factory reset on the router but still no internet light.
My Daily tel number is ***
***
How can i het assistance please?
Mweb's replyOfficial
29 May 2026, 14:19Hi Hennie, Thank you for reaching out. We’re currently unable to locate an account using the details provided. Please reply with either:
The MWEB Team
- The correct MWEB account number, or
- The ID number/account holder’s full name linked to the account
The MWEB Team
Best regards,
Mweb's reply29 May 2026, 14:19
Official
Hi Hennie, Thank you for reaching out. We’re currently unable to locate an account using the details provided. Please reply with either:
The MWEB Team
- The correct MWEB account number, or
- The ID number/account holder’s full name linked to the account
The MWEB Team
Best regards,
HO
Hendrik O's updateReviewer Update
29 May 2026, 16:58Thank you for responding
Josinah jacomina Pretorius
ID ***
***
Please advise
Josinah jacomina Pretorius
ID ***
***
Please advise
HO
Hendrik O's update29 May 2026, 16:58
Reviewer Update
Thank you for responding
Josinah jacomina Pretorius
ID ***
***
Please advise
Josinah jacomina Pretorius
ID ***
***
Please advise
Mweb's replyOfficial
29 May 2026, 17:01Hi Hendrik, Thank you for coming back to us with your details. We’ve logged this with our technical team, and they’re now actively reviewing the issue linked to your line. Once their investigation is complete, they’ll provide feedback on the cause and the next steps for resolution. In the meantime, if anything changes on your side (for example, the connection drops completely or improves), please let us know so we can update the ticket accordingly and avoid delays in troubleshooting. We appreciate your patience while this is being worked on. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply29 May 2026, 17:01
Official
Hi Hendrik, Thank you for coming back to us with your details. We’ve logged this with our technical team, and they’re now actively reviewing the issue linked to your line. Once their investigation is complete, they’ll provide feedback on the cause and the next steps for resolution. In the meantime, if anything changes on your side (for example, the connection drops completely or improves), please let us know so we can update the ticket accordingly and avoid delays in troubleshooting. We appreciate your patience while this is being worked on. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
HO
Hendrik O's updateReviewer Update
29 May 2026, 17:48Absolutely amazing assistance from Eagan!
What an asset to Mweb
What an asset to Mweb
HO
Hendrik O's update29 May 2026, 17:48
Reviewer Update
Absolutely amazing assistance from Eagan!
What an asset to Mweb
What an asset to Mweb
Mweb's replyOfficial
01 Jun 2026, 16:11Hi Hendrik,
Thank you for taking the time to share your feedback. It’s great to hear that you had a positive experience with Eagan, and we truly appreciate you highlighting his assistance.
Providing calm, knowledgeable, and effective support is exactly the standard we aim for, and it’s encouraging to know that this was reflected in your interaction.
If there’s ever anything further you’d like us to review or assist with, you’re welcome to connect with us again via Hello Peter, and the team will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. It’s great to hear that you had a positive experience with Eagan, and we truly appreciate you highlighting his assistance.
Providing calm, knowledgeable, and effective support is exactly the standard we aim for, and it’s encouraging to know that this was reflected in your interaction.
If there’s ever anything further you’d like us to review or assist with, you’re welcome to connect with us again via Hello Peter, and the team will gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Jun 2026, 16:11
Official
Hi Hendrik,
Thank you for taking the time to share your feedback. It’s great to hear that you had a positive experience with Eagan, and we truly appreciate you highlighting his assistance.
Providing calm, knowledgeable, and effective support is exactly the standard we aim for, and it’s encouraging to know that this was reflected in your interaction.
If there’s ever anything further you’d like us to review or assist with, you’re welcome to connect with us again via Hello Peter, and the team will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. It’s great to hear that you had a positive experience with Eagan, and we truly appreciate you highlighting his assistance.
Providing calm, knowledgeable, and effective support is exactly the standard we aim for, and it’s encouraging to know that this was reflected in your interaction.
If there’s ever anything further you’d like us to review or assist with, you’re welcome to connect with us again via Hello Peter, and the team will gladly assist.
Kind regards,
Mweb Team
Best regards,