Technical support is a NIGHTMARE!!!

The worst support on the planet. First you have to wait for office hours, then you have to CALL the only support number and wait for 30 minutes if you are lucky or, you have to use the chat option on the App whick is even more frustrating. Agents do not read what the problem is and give give any advice they think will help over a s l o www chat line. NO email address.NO ticket creating option. But when it comes to sales and orders then you spark. Customers pray every day they don't have to contact support :( You can learn a lot from other ISP's