DS
Dietrich S
1 reviews | Active since Jul 2019
10 Mar 2026, 11:25
technical support has sadly deteriorated over the years
MWEB has been my ISP and email host for over 20 years. I have left them due to extremely unresponsive helpline that keeps you waiting in a loop for up to an hour, slow follow-up when technical issues arise. They are still my email host but am looking to move.
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Mweb's replyOfficial
10 Mar 2026, 11:49Good day, Dietrich. We completely understand how frustrating and disappointing it must be to experience long waits, repeated loops on the helpline, and slow follow-up when technical issues arise—especially after trusting Mweb for over 20 years. Being unable to get timely support for services you rely on can be exhausting, and it’s understandable that this has led you to consider moving your email hosting.
We want to assure you that we treat your feedback and experience with the utmost seriousness, and it will be shared with our teams to help improve the service and support we provide to all clients. Your insights are invaluable, and we appreciate you taking the time to highlight these challenges. T^
We want to assure you that we treat your feedback and experience with the utmost seriousness, and it will be shared with our teams to help improve the service and support we provide to all clients. Your insights are invaluable, and we appreciate you taking the time to highlight these challenges. T^
Mweb's reply10 Mar 2026, 11:49
Official
Good day, Dietrich. We completely understand how frustrating and disappointing it must be to experience long waits, repeated loops on the helpline, and slow follow-up when technical issues arise—especially after trusting Mweb for over 20 years. Being unable to get timely support for services you rely on can be exhausting, and it’s understandable that this has led you to consider moving your email hosting.
We want to assure you that we treat your feedback and experience with the utmost seriousness, and it will be shared with our teams to help improve the service and support we provide to all clients. Your insights are invaluable, and we appreciate you taking the time to highlight these challenges. T^
We want to assure you that we treat your feedback and experience with the utmost seriousness, and it will be shared with our teams to help improve the service and support we provide to all clients. Your insights are invaluable, and we appreciate you taking the time to highlight these challenges. T^