Technical issues on new installed fibre as well as customer services

I am very frustrated as I app**** for fibre onlinefrog a consultant called me within 3 minutes as this was a sales transaction I was very happy about the prompt response little did I know that I will be frustrated as I have still not been connected to use the wifi however I keep calling spend hours on the phone with no solution. 1st consultant advised that it's frogfoots fault and I should call them so we called frogfoot and they say it's MWeb that need to sort out the ISP . I spend more than 45 minutes in calls with Mweb and still no solution not mention that noone calls you back to follow up between frogfoot and Mweb to check or assist further. The last straw was today when a consultat jade was assisting and he hung up on me as it was after one and the call centre closes at 13h00 . I am so disappointed in both providers as I have paid for a service that I have not used and can't use and noone is helping me except the stupid sms telling me that my query is still open . Can someone please call me or assist me with the fibre so I get connection and use the service I have paid for. I am not happy at all and if 8 do not get assistance can they collect their routers and refund me as well as compensation for the airtime used it is not fair at all .