Technical fault over 3 months
My wifi service is with Mweb and for almost 3 months were have been experiencing connectivity problems. The service was more off than on costing more in calls to them and us still purchasing data yet still paying for a service not received. I received a credit on the September bill which does even help in anyway. I want the problem resolved permanently. I'm sick of this.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
06 Oct 2017, 12:23Good Day rashika-sivnath,
Thank you for taking the time to raise your concerns.
Since the Hello Peter has been logged, you have called in and liaised with one of our Team managers.
I have also now requested that our team follow up with Telkom via alternate channels, in order to get the fault prioritized.
Contact will be made with you, as soon as they provide us a response.
Please bear with us, during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Oct 2017, 12:23
Official
Good Day rashika-sivnath,
Thank you for taking the time to raise your concerns.
Since the Hello Peter has been logged, you have called in and liaised with one of our Team managers.
I have also now requested that our team follow up with Telkom via alternate channels, in order to get the fault prioritized.
Contact will be made with you, as soon as they provide us a response.
Please bear with us, during this time.
Kind regards
MWEB Client Services
Best regards,