RJ
Renee J
1 reviews | Active since Jan 2014
28 Aug 2026, 17:16
Technical advice to link the new router I bought to my WIFI
What must I do to be able to talk to someone who can assist me with my new router I bought. Mweb's OTP mechanism DOES NOT WORK !!!!!!! And without an OTP there is no service. So there is just no service. What a shame. The company used to be easy to deal with. Now it it literally impossible !!!!! It makes me crazy. Please get someone to phone me and assist me.
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Mweb's replyOfficial
31 Aug 2026, 08:54Hi Renee,
We understand how frustrating it is when the OTP required to access support doesn’t arrive, particularly when this prevents you from getting the assistance you need. We can see that you have since been in contact with our Technical Team, who have assisted you with the matter.We appreciate you taking the time to raise your concerns around the OTP process and the time spent trying to reach the right team. We’re glad our Technical Team was able to assist and hope the matter has now been resolved to your satisfaction.Kind regards,
The Mweb Team
We understand how frustrating it is when the OTP required to access support doesn’t arrive, particularly when this prevents you from getting the assistance you need. We can see that you have since been in contact with our Technical Team, who have assisted you with the matter.We appreciate you taking the time to raise your concerns around the OTP process and the time spent trying to reach the right team. We’re glad our Technical Team was able to assist and hope the matter has now been resolved to your satisfaction.Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 08:54
Official
Hi Renee,
We understand how frustrating it is when the OTP required to access support doesn’t arrive, particularly when this prevents you from getting the assistance you need. We can see that you have since been in contact with our Technical Team, who have assisted you with the matter.We appreciate you taking the time to raise your concerns around the OTP process and the time spent trying to reach the right team. We’re glad our Technical Team was able to assist and hope the matter has now been resolved to your satisfaction.Kind regards,
The Mweb Team
We understand how frustrating it is when the OTP required to access support doesn’t arrive, particularly when this prevents you from getting the assistance you need. We can see that you have since been in contact with our Technical Team, who have assisted you with the matter.We appreciate you taking the time to raise your concerns around the OTP process and the time spent trying to reach the right team. We’re glad our Technical Team was able to assist and hope the matter has now been resolved to your satisfaction.Kind regards,
The Mweb Team