gmsh
ghulam mohammed shaik homaar

1 reviews | Active since Mar 2013

18 Dec 2016, 21:14

Tech support can't help me with my issues

<p>I logged a fault with Mweb tech support as my internet is not stable and constantly dropping </p> <p>the only thing they can do is re set the system and that's it no help at all.</p> <p>it is a constant battle from pillar to post between Mweb and Telkom as non of them want to help me yet I am paying my monthly subscription fee on time every time </p> <p>They send out a Telkom technician and he states they he will fix it at the exchange point and leaves and the internet is still not working </p> <p>it seems the guy just wanted to leave and not help me with my problem </p> <p>they really need to up there game </p>

0
Replies (1)
Mweb
Mweb's reply19 Dec 2016, 15:25
Official

Good day Ghulam

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,