Talking to an agent is difficult - the representatives are very helpful, friendly and proactive in helping - Nomzamo and Tamika were both great

Talking to an agent is difficult - the representatives are very helpful, friendly and proactive in helping - Nomzamo and Tamika were both great. However the waiting times to be able to talk to someone is not acceptable. I have called 2 times in the last week and had to wait for at least 40 mins each time before i could speak to a representative. I have also had to wait for 3 days now before the wifi could be activated, afteri was informed all is set and ready once the documents are sent, and it is still not. The process of sending documents was also frustrating, because i sent them 3 times, and only the latest email was picked up as “received”, and I am 100% sure i sent it to the correct email address. And theres a lot more that went wrong. This has been the most frustrating service provide have encountered. Thus please add a service for existing customers to not have to waste so much time just to talk to a representative.