1 reviews | Active since Feb 2014
Taking forever to cancel service
<p>On 23 June 2016 i asked that my service be canceled as i found a much better deal with Axxess as an ISP.</p> <p>I was told that my account could only be cancelled after 31 July, which was odd as i have a month on month contract that allows me to cancel at anytime. After arguing this fact, i was told that i could have the account cancelled sooner by emailling ********** more than a month later, I'm STILL waiting on feedback.</p> <p>I am now without internet in my home since the 22nd.</p> <p>HOW can it take one day to set me up on Mweb but TWO months to take me off????</p>
Good Day Darwin
Thank you for taking the time raise your concerns.
Our customer care representative has since been in contact with you.
We explained that our cancellation policy requires a calendar months notice period and therefore the account has been scheduled to cancel the end of July.
Please do not hesitate to contact us should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Good Day Darwin
Thank you for taking the time raise your concerns.
Our customer care representative has since been in contact with you.
We explained that our cancellation policy requires a calendar months notice period and therefore the account has been scheduled to cancel the end of July.
Please do not hesitate to contact us should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services