Take away your rights by no option to cancel!!! Appalling service!!

Beware of Mweb if you value your time, your money and being treated like an actual customer!

I have been a customer of Mweb for many years, and my recent experience has been beyond frustrating.

I contacted Mweb some time ago because I knew I would be moving and wanted to update my address. The consultant I spoke to clearly told me that all I needed to do was provide the exact date of my move, and that they would be able to assist me from there.

I now have the confirmed date — and suddenly there are all kinds of additional issues and reasons why they apparently cannot assist me.

Had the first consultant given me the correct information, I would not be in this position now.

Unfortunately, the consultant I dealt with today showed zero empathy and a complete lack of care for the situation. At that point, I decided that rather than continue dealing with this level of service, I would simply cancel my Mweb services and take my business elsewhere — somewhere where I actually feel like a customer.

And that is where the real nightmare began.

I have now spent approximately 7 hours trying to cancel my services.

• Calls have been dropped three times. • On other calls, I have been left sitting in a queue for over an hour, watching the queue number never move once. • I spent 3 hours trying to get assistance via online chat, only to be asked a ridiculous number of questions, with no actual assistance provided, just transferred again. • After all that, I was transferred to the cancellations department — back to square one. • I have now been sitting in the cancellation chat for another 2 hours, being told that a consultant will assist me "shortly." Shortly? It's been two hours and counting.

At this point, you genuinely have to wonder: Is this how Mweb deals with customers who want to cancel? Do you make the process so difficult that customers eventually give up?

Because that is certainly what it feels like.

What makes this even worse is that Mweb's website does not make it easy to find cancellation contact details, and even searching Google brings up countless other frustrated customers complaining about being unable to get hold of anyone to cancel their services.

This is not customer service!!

This is an incredibly frustrating waste of customers' time, and the attitude and lack of empathy from some of the consultants makes the experience even worse.

Mweb, I don't want to spend another seven hours trying to leave your company. I simply want to cancel my services. I have the right to!!!

If you are considering signing up with Mweb, I would strongly suggest looking at the customer service experience before doing so.

My experience has been absolutely appalling. Its like a nightmare....no happy ending and no way to get OUT!!!