J
Jeandré
1 reviews | Active since Jun 2026
02 Jun 2026, 10:09
Take a long time to get through to and agent
Take a long time to get through to and agent. The agents are very helpful and do their best to help resolve issues. Delay seems to come from the infrastructure providers
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Replies (1)
Mweb's replyOfficial
02 Jun 2026, 10:13Hi Jeandré,
Thank you for sharing your experience. It’s clear that while our agents are doing their best to assist and resolve queries effectively, the biggest frustration comes from the time it takes to actually reach support.We also hear your point about delays often being linked to upstream infrastructure providers. While that can impact resolution times in some cases, we understand that from your perspective it still feels like a delay in getting things resolved end-to-end.We appreciate you taking the time to highlight this, it helps us understand where the real pressure points are in the customer journey.Kind regards,
The Mweb Team
Thank you for sharing your experience. It’s clear that while our agents are doing their best to assist and resolve queries effectively, the biggest frustration comes from the time it takes to actually reach support.We also hear your point about delays often being linked to upstream infrastructure providers. While that can impact resolution times in some cases, we understand that from your perspective it still feels like a delay in getting things resolved end-to-end.We appreciate you taking the time to highlight this, it helps us understand where the real pressure points are in the customer journey.Kind regards,
The Mweb Team
Mweb's reply02 Jun 2026, 10:13
Official
Hi Jeandré,
Thank you for sharing your experience. It’s clear that while our agents are doing their best to assist and resolve queries effectively, the biggest frustration comes from the time it takes to actually reach support.We also hear your point about delays often being linked to upstream infrastructure providers. While that can impact resolution times in some cases, we understand that from your perspective it still feels like a delay in getting things resolved end-to-end.We appreciate you taking the time to highlight this, it helps us understand where the real pressure points are in the customer journey.Kind regards,
The Mweb Team
Thank you for sharing your experience. It’s clear that while our agents are doing their best to assist and resolve queries effectively, the biggest frustration comes from the time it takes to actually reach support.We also hear your point about delays often being linked to upstream infrastructure providers. While that can impact resolution times in some cases, we understand that from your perspective it still feels like a delay in getting things resolved end-to-end.We appreciate you taking the time to highlight this, it helps us understand where the real pressure points are in the customer journey.Kind regards,
The Mweb Team