M
Maxtone
1 reviews | Active since Jun 2026
03 Jun 2026, 08:56
System billing errors combined with a 24-hour delay in customer support response
System billing errors combined with a 24-hour delay in customer support response. Terrible service delivery.
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Replies (1)
Mweb's replyOfficial
03 Jun 2026, 09:22Hi Maxtone,
We understand how concerning this must be, especially when dealing with billing errors and delays in getting support, which naturally raises questions and creates uncer*****y around your account. When you’re trying to resolve something important and assistance is not timely, it can feel both frustrating and disruptive.
This experience did not meet the level of service we aim to provide, particularly when it comes to clear billing accuracy and responsive support.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate billing and timely support is a key priority.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue and any relevant billing details. Our team will step in to review your account thoroughly and help resolve the matter. Kind regards,
Mweb Team
We understand how concerning this must be, especially when dealing with billing errors and delays in getting support, which naturally raises questions and creates uncer*****y around your account. When you’re trying to resolve something important and assistance is not timely, it can feel both frustrating and disruptive.
This experience did not meet the level of service we aim to provide, particularly when it comes to clear billing accuracy and responsive support.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate billing and timely support is a key priority.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue and any relevant billing details. Our team will step in to review your account thoroughly and help resolve the matter. Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 09:22
Official
Hi Maxtone,
We understand how concerning this must be, especially when dealing with billing errors and delays in getting support, which naturally raises questions and creates uncer*****y around your account. When you’re trying to resolve something important and assistance is not timely, it can feel both frustrating and disruptive.
This experience did not meet the level of service we aim to provide, particularly when it comes to clear billing accuracy and responsive support.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate billing and timely support is a key priority.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue and any relevant billing details. Our team will step in to review your account thoroughly and help resolve the matter. Kind regards,
Mweb Team
We understand how concerning this must be, especially when dealing with billing errors and delays in getting support, which naturally raises questions and creates uncer*****y around your account. When you’re trying to resolve something important and assistance is not timely, it can feel both frustrating and disruptive.
This experience did not meet the level of service we aim to provide, particularly when it comes to clear billing accuracy and responsive support.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring accurate billing and timely support is a key priority.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue and any relevant billing details. Our team will step in to review your account thoroughly and help resolve the matter. Kind regards,
Mweb Team