*********** system

I tried to cancel my free trial on the VPN buy now I am getting a text saying I have clawback. I have trying to cancel since Saturday but I am not sure if it cancel or not. I only got an email yesterday. So how is that my problem because I did that as a sign that I no longer need the service. That is not acceptable at all because this your systems is not competent at all this is daylight ******* and if they can check that service was not even used over 2 weeks so that means. I need this escalated because I logged in a couple of times but it was not canceling clearly.Please can someone call me because this nonsense is unacceptable at all I cannot pay for something that was not being used. Please get the manager to call me ASAP ***. This is against consumers policies because your system was the one not working promptlyPlease I don't want to end up going public and escalating this to the consumer board or even worse cancel my other services with Mweb. I am not going to pay that money. Your system was not processing the cancelation so that is a Mweb problem in the developers side, not mine. If you can check on the system you will see that I tried to cancel and log in several times but it was not working. So I will not be liable for such amounts this is *******. I tried to even cancel this thing during the month but it didn't process