FC
Francois C
1 reviews | Active since Jan 2015
05 Feb 2015, 09:58
Switch of Package and Modem Conectivity
I am speechless, on 19 Jan'15 I logged a call with Mweb, I struggled until 27 Jan'15 to get a switch in my package which they then did, However my problem are still not resolved until today 05 Feb'15, Is this proudly South African as I am without words - I have again logged a call on 03 Feb'15 as the USB Modem I bought do not have access to my Internet package - Got a reply yesterday that Mweb will call me at 16
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Mweb's replyOfficial
05 Feb 2015, 12:13Hello FrancoisCalldo,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
This has been escalated to our Technical specialists to assist.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
This has been escalated to our Technical specialists to assist.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply05 Feb 2015, 12:13
Official
Hello FrancoisCalldo,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
This has been escalated to our Technical specialists to assist.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
This has been escalated to our Technical specialists to assist.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services