AA
Antonio A

1 reviews | Active since Mar 2013

06 Apr 2018, 09:16

Swich over from ADSL to fiber

I app**** for a fiber line in Dec 2017, I told the sales agent that I have ADSL and when will the fiber be active so that the DSL line can be cancelled in time and she could not give me a date so I told her the fiber must only be activated when the DSL is cancel, last week (3 months later) the fiber was installed this week I received a sms saying that the fiber is active, now I must pay for both and from that start I told them only when the DSL is cancelled, A DSL line has a 30days notice period so how could I plan this and why must I now have both active and the same time? DSL was cancel a day after fiber was installed.

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Replies (1)
Mweb
Mweb's reply06 Apr 2018, 16:53
Official

Good day Antonio

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services