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PS
Pierre S

1 reviews | Active since Oct 2013

15 Aug 2018, 09:23

Suspicious Integrity - Increased Billing one month after signing up

I have signed up for a 10Meg Fibre line in July 2018. My Pro-rata Invoice and Aug 2018 Invoices were as per the agreed monthly fee. I received the September Invoice with an increased monthly fee. I called MWEB. They informed me that the Terms and Conditions do allow them to increase fee's. Does this increase make sense one month after they sold me this so called special product? Such Terms and Conditions therefor allow them to increase your monthly subscription fee as and whenever they wish. Be careful, don't be caught. There are many other service providers to choose from

0
Replies (3)
Mweb
Mweb's reply15 Aug 2018, 13:09
Official

Good afternoon

I have had a look into the account and I see that you have made contact with us online.
Our consultant explained that
Due to rising operational costs, the cost to support our customers and provide a quality experience has increased.

Should you have any further queries, please feel free to contact us.

Kind regards
MWEB Client Services

PS
Pierre S's update15 Aug 2018, 14:03
Reviewer Update
Sir/ Madam, your reply is but convincing. I signed up a month ago and already the cost increased. With this freedom and your business cost rising you can increase my monthly subscription fee as you wish month on month. Listen to the voice recordings when I subscribed and you will find that I asked many times whether the amount quoted is the amount to be paid. You have my e-mail address. Send me yours and I will communicate further
Mweb
Mweb's reply20 Aug 2018, 13:47
Official

Good afternoon

We have explained the reason for the price increase and we see this matter as resolved.

If you require any further assistance then you are welcome to call us on.
Sales: ***
Billing: ***
Technical support: ***

Kind regards
MWEB Client Services