Suspends a paid up account

I paid my Mweb account on the 26th of November, got confirmation from payfast and mweb even sent a statement reflecting my payment but today my services are suspended due to non payment 😲. I cannot believe the new low you guys have reached! I called billing and the consultant argued with me saying the service is active, when it's not and my app says it's suspended! I'd rather be without fibre for this month than deal with you guys and your pathetic service.