Suspended Services

I am really ticked off right now. I, as many out there, am going through a bit of a rough patch, the debit order at end of April unfortunately did not go through. Today, without any proper announcement my internet was just switched off due to that debit order. Now, realizing that I completely forgot to make an arrangement for next week when I will be able to settle the account I sat listening to elevator music for an hour and 45 minutes waiting for someone to answer my call, even waited for the same period to see if someone might be quicker on the "live chat", only to be told that now they cannot make any arrangements. Ok, so without any reasonable (I apparently got an email yesterday, cannot check because my account is locked) time to make any arrangement my service was terminated. Now for a week I cannot work, making an already difficult period, even more difficult. Thanks MWEB, great "service"! Thank you for putting me deeper into the ****, thanks for understanding that difficulties arise......and for the not so understanding reader, I am being sarcastic! At this point I am in the mood to find alternative service providers if this is how you treat your customers.