1 reviews | Active since Apr 2016

28 Jan 2018, 11:40

Suspended over nothing for a weekend owe R99 I didn't know

i am furious cut off for the weekend over R99 not told about Petty and disgusting service

This has impacted my job, my life, I am now down 100 airtime from calls, etc the repercussions of treating customers like this will cost YOU thousands in the end. I thought telkom was the enemy so switched over - they alwags smsed me regarding suspension and billing

Paid 300 Friday 99 Saturday as told by mweb consultant 99 Sunday as we were still suspended without cause or known reason Balance was to be paid next week or there after

Kgilbert didn't help Saturday Another man Sunday now trying to help

The stress and the admin has been breaking me down all weekend If you can drop your customers over 99 Rand I can drop you over a weekend of hell - so **** you And goodbye

And cancel this immediately ! Please send me terms and clauses regarding cancellation You were highly recommended to me by a friend who signed me up and I don't even believe that was legal

I am done ! I will not be treated like this

0
Replies (1)
Mweb
Mweb's reply05 Feb 2018, 12:31
Official

Good day yajna-gold

Thank you for taking the time to bringing this matter to our attention.

We're sorry to read of your experience and will surely pass it along to the relevant persons to address.

We checked your account and noticed that your cancellation request has also since been addressed.

Feel free to check your billing on website by signing into the My Account control panel to check invoices and amounts outstanding.

Should you have any queries, please call our accounts team on ***.

Kind regards

MWEB Client Services