SUSPENDED DEBIT ORDER ACCOUNT WHICH IS UP TO DATE

I CANNOT BELIEVE HOW THEY TREAT THEIR CUSTOMERS. I HAVE BEEN SENT A MESSAGE THAT MY ACCOUNT HAS BEEN SUSPENDED ALTHOUGH I HAVE A DEBIT ORDER AND MY ACCOUNT IS UP TO DATE. TRY AND PHONE AND YOU LEFT HANGING ON FOR OVER AN HOUR. NO EMAILS ARE ANSWERED ALL THEY DO I GIVE YOU A REFERENCE AND SAY YOU WILL BE CONTACTED IN 24 TO 48 HOURS. WHAT A JOKE I AM STILL WAITING AND STILL H