1 reviews | Active since Jan 2011
Suspended Account
Mweb please explain how my account is suspended when i have been asking for someone to call and explain the billing to me, ever since the account moved from being deducted via payroll dealing with you has been a nightmare. I've been calling the contact centre with no success. The subscription is subsidized and yet i received a statement stating that i owe R1700.00 but no one can explain how you got to that amount, now i am receiving threatening SMS's of my account being listed. My online account has also been blocked i cannot review what is going on in the account. can someone contact me urgently and i have been on the phone for 30 minutes and I am battling to get through.
Good day bmodau
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has been addressed.
We will arrange for the relevant persons to look into this query and to call you once they have feedback on the account.
They would then be able to explain the billing to you and advise on the way forward.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Good day bmodau
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has been addressed.
We will arrange for the relevant persons to look into this query and to call you once they have feedback on the account.
They would then be able to explain the billing to you and advise on the way forward.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,