Support What support!!!

This seems to be a standard issue in this industry, they don't have competent people working in the call center and then they escalate the issue, WELL IF YOU WERE DOING WORK THAT HAD PEOPLES LIVES IN THEY HANDS the mortality rate would be 100%, they said that someone can only look at the problem in a few days..... You are wishing this clears up before you have to call a customer back, as YOU have NO CLUE what is wrong!!!!!. this problem has been going on for days now and NO I AM SORRY \PLEASE REBOOT THE ROUTER"NO LONGER WORKS!!!!!. it helps if a customer can speak to a tech at the time of the problem it does NOT HELP if you call me back I MAY NOT BE AT MY CUSTOMER THAT HAS THE PROBLEM!!! DUH!!!. I AM YOUR CUSTOMER AND I AM NOT!!!! RECEIVING SERVICE THAT I PAY FOR FROM you. If you dont have competent staff them GET them if you have to schedule staff to all back later GET MORE STAFF!!!!!!"