*********** Support Staff

My sister moved out of the house as she had an Mweb account for Internet.My wife signed up with Mweb 2 weeks ago and we have been waiting since that time to have internet access .After spending over R400 in airtime as every time you call the support centre they tell you they can't call back, now remember Mweb has already debited the sign on fees/installation fess, we have spoken with the following people : First to Sasha-Lee and she advised it's not needed for new installation they can just transfer the account ,she transfered us to Technical and we waited 2 hours and 30 min only to be cut off. We phoned back and spoke to Mbali , and she said No , we must wait for Octatel and come install new line . We called again , spoke to Rika and she said that the Octatel line is active, we must reconfigure the router .We called again , spoke to Thandi and she said that my sister had to cancel the line and she must do it formally via email. My sister did the email and my wife received the below email : ---------- Forwarded message --------- From: Mweb <***> Date: Wed, 14 Aug 2024, 09:46 Subject: Information Received, assigned reference number: MWB***6 To: Leanne > Thank you for sending us the information we requested. We will now progress with your Mweb Fibre order.

No need to call us, should we need anything else, we will contact you.

Yours in connectivity, Mweb So we called today again to find out the status and we spoke with Sinovundo only to be told , No, my sister must called telephonically and cancel the line as no formal cancelations are accepted . Now please tell me ,am I dealing with an *********** company or what, as I have probably spend more money on airtime, as the monthly subscription only to be told by staff that don't know what they are doing.