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jonty E
1 reviews | Active since Jul 2014
07 Sept 2026, 13:29
Support is useless
What is going on with the support ive been on hold for 2 days i asked for help activating my line but the line never gets activated ive been offline from the 31st and i just get a generic response oh please wait for the next agent *** is going on?????
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
07 Sept 2026, 13:42Hi Jonty,
We understand how frustrating it must be to be without service and to feel that you're not receiving clear updates regarding your activation. When customers reach out for assistance, they should feel supported, informed, and confident that progress is being made on their request. This is not the experience we aim to provide. We have requested a follow-up with the team handling your activation order to ensure the matter receives the necessary attention and that the current status is reviewed.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without service and to feel that you're not receiving clear updates regarding your activation. When customers reach out for assistance, they should feel supported, informed, and confident that progress is being made on their request. This is not the experience we aim to provide. We have requested a follow-up with the team handling your activation order to ensure the matter receives the necessary attention and that the current status is reviewed.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 13:42
Official
Hi Jonty,
We understand how frustrating it must be to be without service and to feel that you're not receiving clear updates regarding your activation. When customers reach out for assistance, they should feel supported, informed, and confident that progress is being made on their request. This is not the experience we aim to provide. We have requested a follow-up with the team handling your activation order to ensure the matter receives the necessary attention and that the current status is reviewed.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without service and to feel that you're not receiving clear updates regarding your activation. When customers reach out for assistance, they should feel supported, informed, and confident that progress is being made on their request. This is not the experience we aim to provide. We have requested a follow-up with the team handling your activation order to ensure the matter receives the necessary attention and that the current status is reviewed.Should you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
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jonty E's updateReviewer Update
07 Sept 2026, 13:45Let me guess its going to take 2 more days
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jonty E's update07 Sept 2026, 13:45
Reviewer Update
Let me guess its going to take 2 more days
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jonty E's updateReviewer Update
07 Sept 2026, 13:48I started contacting metrofiber why is the iap this response faster than mweb i am canceling this bull**** service
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jonty E's update07 Sept 2026, 13:48
Reviewer Update
I started contacting metrofiber why is the iap this response faster than mweb i am canceling this bull**** service
Mweb's replyOfficial
07 Sept 2026, 15:22Hello Jonty
We see our Support team managed to connect with you to discuss the connection setup earlier today. Please feel free to reach out if you require any further support via private message.
Kind regards,
The Mweb Team
We see our Support team managed to connect with you to discuss the connection setup earlier today. Please feel free to reach out if you require any further support via private message.
Kind regards,
The Mweb Team
Mweb's reply07 Sept 2026, 15:22
Official
Hello Jonty
We see our Support team managed to connect with you to discuss the connection setup earlier today. Please feel free to reach out if you require any further support via private message.
Kind regards,
The Mweb Team
We see our Support team managed to connect with you to discuss the connection setup earlier today. Please feel free to reach out if you require any further support via private message.
Kind regards,
The Mweb Team