Support and intermittent connection issues

Hi Jaco,  The experience you’re describing, frequent connection drops, slow speeds, and difficulty getting meaningful support, is understandably frustrating, especially when you rely on your internet for everyday tasks like work and streaming. That level of inconsistency is not the standard we aim to deliver. When issues like this persist, they’re often linked to a few key factors such as line stability, router performance, or congestion during peak times. While this does need a deeper check on our side, there are a couple of quick steps that can help stabilise things in the meantime: 

•  Restart your router and allow it a few minutes to fully reconnect 
•  Test your connection using a wired (LAN) cable if possible to rule out WiFi interference 
•  Check if the issue is consistent across all devices or specific to one 

That said, the pattern you’re describing suggests this needs focused attention to get to the root cause and restore a stable experience. We’re ready to take ownership of this and ensure it’s properly resolved. To assist you without delay, please send us a private message with your account details (registered email or account number). This will allow us to run line diagnostics, check for any faults or congestion, and take the necessary corrective action. We’ll make sure you’re kept informed throughout and that this is followed through to a reliable resolution. Kind regards,
The Mweb Team