Super Bad Service MWEB

Item: Mweb
Rating: 1
Author: Charles H

Good day, I registered a transfer of residence on the 2 Feb 2022 and asked for transfer to happen on the 26 Feb 2022 and it is now the 10 March, and the technician has been at my home 4 times and still have no service. I have spent more than 2 hours trying to call Mweb and keep on getting cut off at the departments that I am looking for. The only way the IVR works is if and one gets and answer is when you select new sales I get answered within 30 seconds. I have now explained my frustration to every sales rep and get cut off and have a ref “NWB ***8”. I have again spoken to two agents this morning one of who cut me off when transferring me and the other that has advised that there is o manager at Mweb that can assist me. If this is not resolved today or I get a call from someone that wants to action and resolve, then I wish to cancel my services as I can go to RAIN or Vodacom today and get services today without this frustration. CL Horak ***

Helpful (0)

Replies (1)

Charles H's updateReviewer Update

17 Mar 2022, 07:24

Good Day, I wish to close this matter as up until today I have not had any response from MWEB and had to calls them at least 10 times until the matter was resolved. The only way I managed to get service was to threaten with cancellation. I just wish to add that I spoke to a gentleman by the Name of ABUL OTTO and within an 1 hour Openserves technicians was on site to action and resolve. I hope that the MWEB management actually take note of their clients concerns as it is clear that even going to Hello Peter means ZERO to the management and expect their staff to deal with rude and abusive clients due to their own inefficiencies. Thanks

Charles H's update17 Mar 2022, 07:24

Reviewer Update