Super Bad Customer service and empty promises to make a sale
<p>A sales agent Beekay promised that a techinical will come out to link my modem and booster modem once i transferred to MWeb, he even specified that the supervisor knows about it. This was not the case and after 2 months, I still have no wifi. </p> <p> </p> <p>Andile, another sales agent was rather rude and told me there are no supervisors to talk to or ro report to!!! I still dont have wifi </p>
Good day daphne-fitzgerald
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has since been addressed.
We will continue to follow up on this query to investigate what transpired and will remain in contact with you until it is resolved.
Kind regards
MWEB Client Services
Good day daphne-fitzgerald
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has since been addressed.
We will continue to follow up on this query to investigate what transpired and will remain in contact with you until it is resolved.
Kind regards
MWEB Client Services
So on 14 December 2016 I started the process to move from Telkom to Mweb as landline and service provider. Apparently this is a 5 day process (today 1 Feb I still dont have wifi). My main rooter DualPlus and booster rooter DLink was completely messed up by Telkom, thus the decision to move. When I spoke to the sales agent, Bokgang Mokgatle, he repeatedly promised (even on email see below) that a technician will come out to solve this problem. I had to follow up with him numerous of times. I even spoke to another sales agent, Andile, which told me there are no supervisors/managers I can chat to (Nice place to work at heyh)... Never the less only a week ago my landline and data was transferred to MWeb. Now i await the technician as the two rooters do not talk to one another and my DLink has no security pass so my whole community is sponging off my data and I cant connect to DualPlus...only to find out that MWeb does not have any techincians to call out. WOW!!!! A very friendly and helpful technician, Warren tried his very best to assist, but even he could not connect my DualPlus. Now I would like MWeb to send out a technician on their cost to please come and sort out this ***** up as promised by your representative in the first place. I have not had secure wifi in 2months!! (can you just imagine what my phone bill is like) Come now - did I move from bad to worse (my opinion)???
So on 14 December 2016 I started the process to move from Telkom to Mweb as landline and service provider. Apparently this is a 5 day process (today 1 Feb I still dont have wifi). My main rooter DualPlus and booster rooter DLink was completely messed up by Telkom, thus the decision to move. When I spoke to the sales agent, Bokgang Mokgatle, he repeatedly promised (even on email see below) that a technician will come out to solve this problem. I had to follow up with him numerous of times. I even spoke to another sales agent, Andile, which told me there are no supervisors/managers I can chat to (Nice place to work at heyh)... Never the less only a week ago my landline and data was transferred to MWeb. Now i await the technician as the two rooters do not talk to one another and my DLink has no security pass so my whole community is sponging off my data and I cant connect to DualPlus...only to find out that MWeb does not have any techincians to call out. WOW!!!! A very friendly and helpful technician, Warren tried his very best to assist, but even he could not connect my DualPlus. Now I would like MWeb to send out a technician on their cost to please come and sort out this ***** up as promised by your representative in the first place. I have not had secure wifi in 2months!! (can you just imagine what my phone bill is like) Come now - did I move from bad to worse (my opinion)???