Sucking Support

I have tried to get some sort of technical support for 3 hours, constantly being transferred from one caller line to another only to wait in line and having to continuously punch in my ID and told by a machine that i have not done so. Please get that stupid machine working correctly if your company wants to work remotely or offer online services. All i was trying to do is change my cell number as the OPT is going to the incorrect one so that i can pay my account.