Subscription Cancellation

For months I have been having issues with my internet hanging on all devices. I then cancelled my subscription online on the 31st of October to my understanding that it will take a month as mweb needs a month's notice. I then received confirmation via email that a consultant will call me to complete the cancelation. They debited my account for the month of November and disconnected me. I have not yet received the phone call. I then called and did no get through to any of their agents. I logged a query online after wasting my time and airtime trying to call. I still have not heard anything form them regarding a refund.