Stupid cancellation process of mweb

A stupid process of making the account holder wait for a call that comes 5 days later to confirm cancellation of a fibre service is a step backwards for mweb. If I can't even see anything in my account without an OTP (2 step verification) why make it harder to cancel a service. Its already a 30 day notice period you have to give and if this process fails cause they cant get hold of me or I of them then what the service stays active? Of Osama bin Laden was crouched near this process of yours, seal team 6 wouldn't be able to find him. The furer himself was hidden by fewer doors. I work night shift and am not available on beck and call for you. Fix this redundant process. I had to buy an extra R100 airtime to make sure my call didn't drop