*********** STUFF MEMBERS

REF NO***-CAN SOMEONE PLEASE ADVISE WHY THERE'S BANKING DETAILS ON OUR STATEMENT WHEN WE MAKE A PAYMENT TO HAVE OUR SERVICE CONNECTED AND WE ARE BEING TOLD THE ACC NO IS NO LONGER IN USE??

CAN SOMEONE TELL ME HOW IS ANY ON OUR PROBLEM, WE WERE TOLD THAT THE PAYMENT WILL TAKE 3 DAYS TO BE REVERSED, WHEN I HAVE CLEARED THE FUNDS, THEN AS USUAL WHEN WE ARE FOLLOWING UP ON THE MATTER WE ARE BEING TOLD TO HOLD AND THERE'S NO ONE TO ASSIST, SO SINCE WE WORK FROM HOME, WE THEN DECIDED TO PAY AGAIN USING A DIFFERENT PAYMENT OPTION BECAUSE THE LEVEL OF INCOMPETENCE WITH MWEB IS ON ANOTHER LEVEL

THEN WE CALLED IN TO SPEAK TO SOMEONE WHO CAN ASSIST WE WERE GIVEN DOC@MWEB EMAIL TO SENT THE NECESSARY DOCUMENTS, AFTER FEW MINUTES WE CALLED IN AGAIN TO FOLLOW WE WERE THEN TOLD THEY HAVE RECEIVED OUR DOCUMENTS THEY WILL CONDUCT A REFUND.

TO MY SHOCK I GET AN EMAIL TODAY THAT STATES WE DIDN'T RESPOND ON THAT EMAIL THAT REQUESTED OUR BANKING DETAILS .... I MEAN REALLY NOW ***?????

HOW THE HELL DOES SOMEONE WAKE UP AND GET TO WORK AND DECIDE TO RESPONSE WITH SUCH NONSENSE????