Struggling to pay account via online

So I've changed my product on the 18th of July. I was told that the connection should be off for them to change. So I called and they "changed it for me" I waited whole day to pay my account coz I couldn't go to the store having two babies and being without transport. I couldn't pay online like I use to with payfast. They called me phone rang once and dropped. I then called and this lady told me that she will let the sales agent know to contact me back. I waited the 18th nothing....... which means I lost a day's work........ called back yesterday waited 19min on the call and the lady called me back. Which was great. She kinda helped me to pay on easypay website to no avail could I pay. I then sent my husband which was at work to pay the account at pick n pay. He paid yesterday afternoon say about before 1 . I called again and they said 24-48 hours. Yes it's not 48 hours yet and it's still not connected. 3rd day of not working and if I don't work no pay. This is frustrating big time coz I can't lose money due to this ****.