1 reviews | Active since Jan 2017

02 Feb 2017, 11:40

Struggling to move account number ***2

<p>Morning</p> <p> </p> <p>I am usually happy with Mweb's service. But I have been struggling for three weeks to get Mweb to move my adsl service to a new address. I have completed the form and sent it ********** and have been told to follow up with Telkom.</p> <p> </p> <p>Tirelessly, Telkom explains I need to talk to Mweb and mweb says I have to call Telkom. Mweb cant supply me with with a telkom reference number and Telkom says there has been no request from Mweb to move the line.</p> <p> </p> <p>I dont know what to do anymore.</p> <p> </p> <p>My company becomes operational end of February at the new premises and I still have not been able to move the line.</p> <p> </p> <p>Please someone help!</p> <p> </p> <p>Regards</p> <p> </p> <p>Adolf Oosthuizen</p> <p>Wealth Financial Advisers</p> <p> ********** 772</p>

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Replies (1)
Mweb
Mweb's reply02 Feb 2017, 12:40
Official

Hi adolf-oosthuizen

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services