Struggling to cancel my fibre - 2 Months

Good day,

I'm so disappointed on how the cancellation process takes this long but when you apply for a new service it's quick and simple.

I app**** for my Fibre line to be cancelled since I moved to an area that does not have coverage. Instead I opted for LTE, my LTE process was simple and easy but now I'm still billed for Jan FIBRE service. While I'm paying for LTE I cannot afford to pay for 2 services.

Please assist with the cancellation and credit asap.

Regards Gontse