N
Nick
1 reviews | Active since Aug 2022
09 Jun 2026, 14:32
Strike 2 for you, Mweb.
One hour 25min and counting- on the line for support. After promising the line would be reconnected in 30min. This is 28 hours after making the payment and sending proof. This is also after your online payment gateway failed (it was acknowledged in my call yesterday) AND your live chat bot is useless. Strike 1 was when I couldn't get support at 10pm and was told you don't have anyone working those hours. You used to be the BEST in the 90's, and that's why I came back to you last year. But I'm not feeling your greatness anymore.
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Mweb's replyOfficial
09 Jun 2026, 15:03Hello Nicolas We understand how frustrating this experience has been, especially after making payment, sharing proof, and still waiting far longer than expected for your service to be reconnected. Being kept on hold for extended periods and not getting the support you need across channels is not the level of service we aim to deliver.To make sure we resolve this without any further delay, please share your registered email address linked to the order with us via private message. This will allow us to access your account securely, verify the payment, and engage the relevant teams to prioritise your reconnection.We appreciate you highlighting the gaps in your experience, including after-hours support and channel responsiveness. This feedback is important and is being taken seriously as we continue to refine the experience we deliver.Our focus now is to get you back online as quickly and smoothly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 15:03
Official
Hello Nicolas We understand how frustrating this experience has been, especially after making payment, sharing proof, and still waiting far longer than expected for your service to be reconnected. Being kept on hold for extended periods and not getting the support you need across channels is not the level of service we aim to deliver.To make sure we resolve this without any further delay, please share your registered email address linked to the order with us via private message. This will allow us to access your account securely, verify the payment, and engage the relevant teams to prioritise your reconnection.We appreciate you highlighting the gaps in your experience, including after-hours support and channel responsiveness. This feedback is important and is being taken seriously as we continue to refine the experience we deliver.Our focus now is to get you back online as quickly and smoothly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,