mK
michael K
1 reviews | Active since Sept 2015
06 Feb 2016, 03:48
streaming
i was busy watching a stream on twitch about a game i wanted not even 2min in it the video froze and it buffers every 10-20seconds....i mean come on the video is not even in HD is 480p I'm on a 4mb uncapped premium and I'm not throttled and its almost 4 in the morning , so end of the month im going fiber and sure as hell wont be with you guys....really 4mb line and max speed is 360kb pathetic
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Mweb's replyOfficial
08 Feb 2016, 11:19Hello mike3566,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Confirmation was received that you only experience latency when streaming live content from Twitch.
We explained that the traffic is prioritised on our side, however popular streams can be affected by latency depending on the amount of viewers watching the specific stream at any given time.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Confirmation was received that you only experience latency when streaming live content from Twitch.
We explained that the traffic is prioritised on our side, however popular streams can be affected by latency depending on the amount of viewers watching the specific stream at any given time.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply08 Feb 2016, 11:19
Official
Hello mike3566,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Confirmation was received that you only experience latency when streaming live content from Twitch.
We explained that the traffic is prioritised on our side, however popular streams can be affected by latency depending on the amount of viewers watching the specific stream at any given time.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Confirmation was received that you only experience latency when streaming live content from Twitch.
We explained that the traffic is prioritised on our side, however popular streams can be affected by latency depending on the amount of viewers watching the specific stream at any given time.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,