SS
SAFIA S

1 reviews | Active since May 2024

09 May 2025, 14:46

STOP DEBITING MY ACCOUNT WHEN THE CONTRACT IS CANCELLED

Good day I would like to report MWEB for debiting my account even though I have cancelled the contract in February 2025, reason for cancellation was that I moved house and the area I moved to did not have Openserver coverage, I was told to cancel the contract with MWEB Openserve and open a new contract with WebAfrica Vuma Reach. I was requested to pay pro rata fee and the full amount was deducted from Webafrica on the 1st of March. I was also debited from Mweb on the 1st of March why? when the contract was cancelled and services was stopped. I paid the full amount on the 1st of February. I am still being debited and there was no discussion of me paying anything for the month of March. The debits are now affecting my credit score as well as me incurring unpaid costs of R105 each time I get debited. Please can you stop immediately. I will report this to the ombudsman if you debit my account again.

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