SS
Stoffel S

1 reviews | Active since Dec 2017

20 Dec 2017, 14:10

Stop debiting my account. I ended my service

I ended my mweb adsl service around 7 months ago as I moved into an area that does not have adsl infrastucture. Since then I have emailed them asking them to stop debiting R55 every single month when I do not have an account with them and I do not get any response. The bill I receive is for email hosting which I have never signed up for

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Replies (1)
Mweb
Mweb's reply20 Dec 2017, 18:01
Official

Good day stoffel-schoeman

Thank you for raising your concerns.

As per the telephonic conversation with our customer service representative your query has been addressed and will receive full investigation.

We will be in contact with you until the matter is resolved.

MWEB Client services