LW
Lizelle W
1 reviews | Active since Apr 2010
26 Jan 2018, 18:50
Stop blaming others
So you might feel this is a slightly unfair complaint and maybe it is as you will say it is not within your spam of control ... I signed a contract with MWEB for Fibre in August whom said Vumatel will be going live in our area in August. Then I got told September, then October, November and finally Jan 2018. Well, Jan is pretty much done and its been radio silence. Not a single update that I myself did not have to initiate. Initially I accepted your excuse that responsibility lies with Vumatel (and they got a review as well), but I have been an MWEB client for 15 years. An update from your side would be nice. Not me having to email you and get no response. I would like you to hold Vumatel to account for their promises on behalf of your long standing clients, not me running around behind them. Really MWEB, stop passing the buck!
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Mweb's replyOfficial
05 Feb 2018, 11:29Good day ZelW
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience and will forward it to the relevant persons to address internally.
They should be in contact with you once they have concluded their investigation into your account to advise on the way forward.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply05 Feb 2018, 11:29
Official
Good day ZelW
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience and will forward it to the relevant persons to address internally.
They should be in contact with you once they have concluded their investigation into your account to advise on the way forward.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
LW
Lizelle W's updateReviewer Update
05 Feb 2018, 18:11Thank you service team.
PS: Vumatel responded to their complaint and notified us that we are now officially live in our street by does not show on the webpage yet (not sure if you can check) ... they say next steps lie with my ISP so hopefully you can assist and we can get the Fibre going.
LW
Lizelle W's update05 Feb 2018, 18:11
Reviewer Update
Thank you service team.
PS: Vumatel responded to their complaint and notified us that we are now officially live in our street by does not show on the webpage yet (not sure if you can check) ... they say next steps lie with my ISP so hopefully you can assist and we can get the Fibre going.