HW
Herman W
1 reviews | Active since Jun 2013
14 May 2018, 21:25
Stinking service
I have had problems for about 1 and a half months now. Between Mweb and Telkom I keep getting sent from here to there. Getting so sick of this now. Mweb passed on to Telkom and now just nothing from them. I am thinking of getting new ISP . This is not service !!!
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Mweb's replyOfficial
15 May 2018, 14:21Good day hermanwolk
Thank you for taking the time to raise this with us.
As discussed with our client service representative, this matter has now been addressed and will be investigated.
We escalated the matter to the relevant team and provided them with the history on the account.
Once we have confirmation of the arranged call back, we will be in touch to notify you.
Should you have any further queries, feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply15 May 2018, 14:21
Official
Good day hermanwolk
Thank you for taking the time to raise this with us.
As discussed with our client service representative, this matter has now been addressed and will be investigated.
We escalated the matter to the relevant team and provided them with the history on the account.
Once we have confirmation of the arranged call back, we will be in touch to notify you.
Should you have any further queries, feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,