Still waiting to get through to Cancellations dept

I managed to get through to new sales office in seconds but as soon as I ask to cancel my contract (a loyal customer of more than 15 years) I cannot get a single person to pick up!! Get someone to call me back. I actually wanted a great deal from Mweb for my fibre since i had been such a loyal customer but the sales office lady couldnt do a thing. Not to mention the fact that other ISPs do not charge start up costs whereas Mweb hits us with a whopping R999. <br> I want my account cancelled and I expect a call from mweb to do so asap otherwise I will just cancel my debit orders nevertheless and stop paying immediately.