JJvR
Johan Jansen van Ryssen

1 reviews | Active since Mar 2011

24 Apr 2018, 11:09

Still waiting for my sim

I ordered a Lte sim from mweb on the 27th of March and asked them to deliver on the 9th of April, they didn't deliver and they canceled the order, they opened a new order the next day. I received a phone call from digital planet confirming my delivery adres in Western Cape and I also received a sms confirming that RAM will deliver between 8 and 5. I didn't receive the delivery and phoned them just to find out that they couldn't deliver to my adres in Pretoria. I have no idea where they got that adres from. Mweb blames Digital planet and they blame RAM. Yesterday I phoned RAM and they confirmed that I will receive my order today, I phoned RAM again today only to hear that my package is still in their warehouse and they can't say when it will be delivered.

0
Replies (1)
Mweb
Mweb's reply26 Apr 2018, 13:16
Official

Thank you for taking the time to raise your concern.

We're really sorry to read of you experience and will be investigating the sequence of events.

As discussed with the client service representative, this matter has now been addressed and you stated that you have since received the sim card

If you experience any problems with your connection going forward, please do not hesitate to call our contact center.

Kind regards
MWEB Client Services

Best regards,