Still Waiting for My Refund

I left a review on 22 May 2026, and MWEB was quick to respond, stating that they had been in contact with me and that my order had been cancelled. However, that was not the case. If the order had actually been cancelled, they would already have had my account details for the refund process, yet I was later asked to provide them.

It is now 7 June 2026, and I am still waiting for my refund.

To make matters worse, I started a live chat to follow up and was informed that they could no longer locate my order. When I provided my order number, Carlo advised that no payment had been made on the order. I am now being asked to provide proof of payment because their system apparently does not show that I paid, despite the fact that the payment was successfully processed twice.

This entire experience has been extremely frustrating. The communication has been inconsistent, the refund process has dragged on unnecessarily, and I have had to spend my own time proving information that should already be available on their system.