Still waiting for installation

On the 15 August 2024 my husband paid mweb for their fibre services he was told to download the mweb app to see when will the installation take place which he did ,on the app the installation was supposed to take place on the 23 August 2024 that did not happen,I then sent them an email on the 16 September 2024 asking what is the status of the installation because the app said installation error and yet mweb was already paid on the 15 August, they then rep**** under Neath are attachments of the emails I have sent to them

Dear Busisiwe Hlongwane,

Thank you for your email.

This is an automated reply. Your query reference number is MWB***9

We will respond to your request within 24-48 business hours. For quick and efficient tracking of your query, please include your reference number in all subsequent communication with us.

Kind regards, MWEB Customer Support

------------- Original Message -------------- From: Busisiwe Hlongwane [***] To: *** Date: 24/Oct/2024 05:31:35 Subject: Re: Ticket MWB***1 - Re: Ticket MWB***1 - Re: Ticket MWB***1 - Re: Ticket MWB***1 - Fwd: Confirmation of email request, assigned reference number: MWB***1

Hi vuma still hasn't came for installation

On Thu, 10 Oct 2024, 14:53 Mweb, wrote:

> Good day > > Thank you for your email. > > A follow-up escalation has been logged with Vumatel, awaiting feedback. > > We appreciate your patience during this time. > > Regards > Cleo Blows > Mweb Customer Support > https://url.za.m.mimecastprotect.com/s/sj6dCmwVqqHpJQqJFGfGFRYRu0?domain=mweb.co.za > > > ------------- Original Message -------------- > From: Busisiwe [busisiwe > To: *** > Cc: > Date: 07/Oct/2024 22:17:15 > Subject: Re: Ticket MWB***1 - Re: Ticket MWB***1 - Re: Ticket > MWB***1 - Fwd: Confirmation of email request, assigned reference > number: MWB***1 > > Hi still no contact from vuma > > On Fri, 04 Oct 2024, 10:54 MWEB, wrote: > > > Good day > > > > Thank you for your email. > > > > We have escalated your query to our order fulfilment area to assist, as a > > matter of urgency. > > > > We sincerely apologize for the inconvenience that this situation may have > > caused you. > > > > Thank you for your patience. > > > > > > > > > > Kind regards > > > > Salega Nasiep > > MWEB Connect (Pty) Ltd > > Phone: *** > > Head Office, Private Bag X001, N1 City, Cape Town, South Africa, 7463 > > > https://url.za.m.mimecastprotect.com/s/X0LYCnZVRRiXORVOiJhnFJqrZi?domain=mweb.co.za > > M-Web: SA's trusted and reliable Internet Service Provider. CONNECT & YOU > > CAN. > > > > Connect with South Africa?s leading Internet Service Provider and > discover > > the magic of the Internet and all its possibilities. > > Call +***0 or click here( > > > https://url.za.m.mimecastprotect.com/s/wZgqCoY9ZZCDqymqsVi0FpG-7O?domain=mweb.co.za) > for more. > > > > MWEB :-) CONNECT AND YOU CAN. > > > > This electronic communication and the attached file(s) are subject to a > > disclaimer which can be accessed on the following link: > > Disclaimer - or copy the following URL into your browser - > > > https://url.za.m.mimecastprotect.com/s/eAaDCpg6ZZI9MRZMhGs1FGJC3Q?domain=mweb.co.za > . > > If you are unable to view the disclaimer, please contact *** > > for a copy. > > > > ?? Please consider the environment before printing this e-mail > > > > > > ------------- Original Message -------------- > > From: Busisiwe Hlongwane [busisiwe > > To: *** > > Date: 03/Oct/2024 05:31:06 > > Subject: Re: Ticket MWB***1 - Re: Ticket MWB***1 - Fwd: > > Confirmation of email request, assigned reference number: MWB***1 > > > > Hi Still waiting for installation what's happening with you guys your > > service is very poor > > > > On Wed, 25 Sep 2024, 11:17 Mweb, wrote: > > > > > Good day > > > > > > Thank you for your email. > > > > > > Vumatel has been trying to contact you on 07.........0 > > > which > > > is listed on your order however they have been unable to reach you. > > > > > > We have provided them with your alternative contact number as listed in > > > your email. > > > > > > Regards > > > Cleo Blows > > > Mweb Customer Support > > > > > > https://url.za.m.mimecastprotect.com/s/X0LYCnZVRRiXORVOiJhnFJqrZi?domain=mweb.co.za > > > > > > > > > ------------- Original Message -------------- > > > ***] > > > To: *** > > > Cc: @gmail.com > > > Date: 23/Sep/2024 20:00:47 > > > Subject: Re: Ticket MWB***1 - Fwd: Confirmation of email request, > > > assigned reference number: MWB***1 > > > > > > Regards not a happy customer > > > > > > On Mon, 23 Sep 2024, 20:00 Busisiwe Hlongwane, > > > wrote: > > > > > > > Hi it's been 2months since I have paid no installation contact number > > is > > > > 07............0 alternative 07..........4 > > > > > > > > On Tue, 17 Sep 2024, 11:57 MWEB, wrote: > > > > > > > >> Good day > > > >> > > > >> Thank you for your email. > > > >> > > > >> We understand the urgency in your concern and have therefore > escalated > > > >> your query to our Order fulfillment division, to contact you. > > > >> > > > >> Your patience regarding this matter is highly appreciated. > > > >> > > > >> Please accept our apologies for the inconvenience caused. > > > >> > > > >> Should you require any further assistance, please do not hesitate to > > > >> contact us. > > > >> > > > >> Kind regards > > > >> > > > >> Salega Nasiep > > > >> MWEB Connect (Pty) Ltd > > > >> Phone: *** > > > >> Head Office, Private Bag X001, N1 City, Cape Town, South Africa, > 7463 > > > >> > > > > > > https://url.za.m.mimecastprotect.com/s/X0LYCnZVRRiXORVOiJhnFJqrZi?domain=mweb.co.za > > > >> M-Web: SA's trusted and reliable Internet Service Provider. CONNECT > & > > > YOU > > > >> CAN. > > > >> > > > >> Connect with South Africa?s leading Internet Service Provider and > > > >> discover the magic of the Internet and all its possibilities. > > > >> Call +***0 or click here( > > > >> >https://url.za.m.mimecastprotect.com/s/wZgqCoY9ZZCDqymqsVi0FpG-7O?domain=mweb.co.za > > ) > > > for more. > > > >> > > > >> MWEB :-) CONNECT AND YOU CAN. > > > >> > > > >> This electronic communication and the attached file(s) are subject > to > > a > > > >> disclaimer which can be accessed on the following link: > > > >> Disclaimer - or copy the following URL into your browser - > > > >> https://url.za.m.mimecastprotect.com/s/eAaDCpg6ZZI9MRZMhGs1FGJC3Q?domain=mweb.co.za > > > . > > > >> If you are unable to view the disclaimer, please contact > > *** > > > >> for a copy. > > > >> > > > >> ?? Please consider the environment before printing this e-mail > > > >> > > > >> ------------- Original Message -------------- > > > >> From: Busisiwe Hlongwane [***] > > > >> To: *** > > > >> Date: 16/Sep/2024 17:42:30 > > > >> Subject: Fwd: Confirmation of email request, assigned reference > > number: > > > >> MWB***1 > > > >> > > > >> Order number is x***0 the app still says an error occurred on > the > > > >> installation stage and I can't log a call on the app > > > >> ---------- Forwarded message --------- > > > >> From: MWEB > > > >> Date: Mon, 16 Sep 2024, 17:36 > > > >> Subject: Confirmation of email request, assigned reference number: > > > >> MWB***1 > > > >> To: Busisiwe Hlongwane > > > >> Dear Busisiwe Hlongwane, > > > >> > > > >> Thank you for your email. > > > >> > > > >> This is an automated reply. Your query reference number is > MWB***1 > > > >> > > > >> We will respond to your request within 24-48 business hours. For > quick > > > and > > > >> efficient tracking of your query, please include your reference > number > > > in > > > >> all subsequent communication with us. > > > >> > > > >> Kind regards, > > > >> MWEB Customer Support > > > >> > > > >> ------------- Original Message -------------- > > > >> From: Busisiwe Hlongwane [***] > > > >> To: *** > > > >> Date: 16/Sep/2024 17:34:20 > > > >> Subject: Installation error > > > >> > > > >> Good day > > > >> I paid for the mweb fibre on the 15th August 2024 I see on the app > it > > > says > > > >> you have received payment and yet there isn't progress in regards to > > the > > > >> installation date I have been waiting for the installation and on > the > > > app > > > >> it says my mweb fibre was supposed to be installed on 23 August 2024 > > and > > > >> to > > > >> this day it has not can please assist me in informing me on what's > > > >> happening because I have been waiting > > > >> Attachment: << HtmlAttachment-1.html >> > > > Attachment: << HtmlAttachment-1.html > > Attachment: << HtmlAttachment-1.html >> > Attachment: << HtmlAttachment-1.htm 25 October 2024 still no installation I am not happy at all with their service